FREE shipping on the Most Luxurious Handcrafted Buckwheat Pillows Anywhere!
Call on our toll free number and a live operator will assist with your order - 877-392-0635
While most people love their pillow from the very first night, sometimes the pillow takes some getting used to while your body corrects itself. If you are not comfortable with it right away, you may need to experiment with determining the right amount of filler material. You may even want to use it for just a few hours each night or use it one night and skip a night then use it for two nights etc. Take whatever time you need to see if it is right for you. All we ask is that you give it a fair chance. Don't just try it one night and think it is not right for you.
In total of all responses we have gotten there is a 96.4% satisfaction rate and less than 1% of users have ever returned their pillow. There is no other pillow we surveyed with this high of a satisfaction rate.
The total satisfaction of all users of our Original Buckwheat Pillows® If you try a pillow and are not satisfied for any reason you may return it in unopened condition for a 100% refund of the purchase price.
The full satisfaction guarantee period is 30 days from ship date.
Pillows are not returnable after 30 days.
All pillows include a 30 day warranty against defects in materials and workmanship. If you have any pillow which has a defect, please contact us by e-mail:
Original Buckwheat Pillows® is not liable for incidental or consequential damages due to use or misuse of the pillow. The companies liability shall be limited to repair or replacement of the pillow only, at the option of the company. If the pillow is damaged or destroyed by accident or misuse (including but not limited to trying to wash the pillow with the hull filling in it), the company may at its option replace the pillow or a portion thereof at a discounted price.
Customers are responsible for all "Shipping Costs" if :
aaaa) A package is returned to us as a result of Refused Delivery.
aaab) A package is returned to us as a result of Non Deliverable Address.
aaac) A package is returned to us as a result of Non Response.
Returning is fairly simple…in essence; we are going to need you to return all the components of your purchase for you to receive the proper credit. Please remember that you are responsible for the contents of your return and that we can't give you proper credit if we don't receive your items - we recommend that you purchase insurance and delivery confirmation to eliminate any problems with loss or theft. You may use FedEx, UPS or USPS.
*Original Buckwheat Pillows covers the cost of the shipping to get your new items to you in a safe and timely manner; in the event that the you wish to return an item the Return Shipping costs are the responsibility of the buyer.
If you wish to return it is imperative that you:
aaa1) Most importantly, please use the return address provided on the "ReturnPolicy / Instruction" sheet that accompanies every order. We are not responsible for your item or your refund if you ship your return to any other address.
aaa2) Include a copy of the original packing slip, and the original Care Manual.
aaa3) Include all the original packaging and labels, boxes, displays, tags as well as any samples.
aaa4) Remember to include all the pieces of a set – example: Travel Pillow + Pillow Case + Display Bag.
Upon receipt of buyers return we will process your refund ASAP. The process takes approximately 6 business days. Whereafter the buyer will promptly have the appropriate refund returned to the credit card that was used to make the purchase. Purchases by check will be refunded by check.
If you have
any questions contact us via e-mail at:
Please feel free to email us with questions or concerns.