Original Buckwheat Pillows® values the trust that you have placed in us with regard to the privacy of your personal information. Because our relationship with you is financial in nature, the protection of your privacy is particularly important to us. Original Buckwheat Pillows® does not share, sell or distribute our customer's private information under any circumstances. We respect our customers privacy and will not share, sell or give your personal information to anyone.

While most people love their pillow from the very first night, sometimes the pillow takes some getting used to while your body corrects itself. If you are not comfortable with it right away, you may need to experiment with determining the right amount of filler material. You may even want to use it for just a few hours each night or use it one night and skip a night then use it for two nights etc. Take whatever time you need to see if it is right for you. All we ask is that you give it a fair chance. Don't just try it one night and think it is not right for you.

In total of all responses we have gotten there is a 96.4% satisfaction rate and fewer than 1% of users have ever returned their pillow. There is no other pillow we surveyed with this high of a satisfaction rate.

The total satisfaction of all users of our Original Buckwheat Pillows® If you try a pillow and are not satisfied for any reason you may return it for a 100% refund of the purchase price. Shipping costs are non-refundable; we will deduct:

• $10 per pillow for Japanese, Travel, Bolster, and all the Original Buckwheat Pillows products, $5 for subsequent pillows.
• $15 per first pillow for Twin and Queen size buckwheat pillow, $10 for subsequent pillows.
• $20 per first pillow for King size buckwheat pillow, $10 for subsequent pillows.

The full satisfaction guarantee period is 30 days from ship date. If you would like to try it for up to three months to be sure it is what you need that is OK too.

* If the pillow is returned in opened condition or after 30 days and before 90 days from ship date. There will be a 30% return handling charge. Pillows are not returnable after 90 days.

• Customers are responsible for all "Returned Shipping Costs" if :
aaaa) A package is returned to us as a result of Refused Delivery.
aaab) A package is returned to us as a result of Non Deliverable Address.
aaac) A package is returned to us as a result of Non Response.

The customer pays for the return shipping.
Returning is fairly simple…in essence; we are going to need you to return all the components of your purchase for you to receive the proper credit. Please remember the you are responsible for the contents of your return and that we can't give you proper credit if we don't receive your items- we recommend that you purchase insurance and delivery confirmation to eliminate any problems with loss or theft. You may use USPS, UPS, UPS or DHL.

If you wish to return it is imperative that you:

1. Include a copy of the original receipt, and the original Care Manual.
2. Include all the original packaging and labels, boxes, displays, tags as well as any samples.
3. Remember to include all the pieces of a set – example: Travel Pillow + Pillow Case + Display Bag.
4. If either the receipt or original care manual is missing we will deduct $2.00 each from your credit.
5. Please refer to your Guarantee/Warranty/Return Instruction sheet that is included with every order for the Return Address.

Refund requests are processed once monthly, about the end of the month. Pillows received on or after the 20th of the month will be processed the following month. Visa, MasterCard, American Express, and Discover purchases by phone or online form shall be refunded direct to your credit card. Purchases by check will be refunded by check.