Returning is fairly simple…in essence; we are going to need you to return all the components of your purchase for you to receive the proper credit. Please remember the you are responsible for the contents of your return and that we can't give you proper credit if we don't receive your items- we recommend that you purchase insurance and delivery confirmation to eliminate any problems with loss or theft. You may use FedEx, UPS or USPS.
If you wish to return it is imperative that you:
1. Include a copy of the original packing slip, and the original Care Manual.
2. Include all the original packaging and labels, boxes, displays, tags as well as any samples.
3. Remember to include all the pieces of a set – example: Travel Pillow + Pillow Case + Display Bag.
Please send your return to:
Organic-Web Ltd, Co.
400 E Alton Gloor Blvd
BROWNSVILLE, TX 78526
4. We offer return label upon request (UPS return label).
*Customers can ship return items with the same discounted price of ours.
*Return shipping cost using return label will be deducted from your refund amount.
*Return shipping charge is about the same price of your order shipping charge.
*Please request via e-mail with return item and QTY to process return label.
**return label will be provided to your e-mail address.
Refund requests are processed once monthly, about the end of the month. Pillows received on or after the 20th of the month will be processed the following month. Visa, MasterCard, American Express, and Discover purchases by phone or online form shall be refunded direct to your credit card. Purchases by check will be refunded by check.